Dan Baldwin, a telecom consultant with 25-years experience explains how to use a check list to ensure your business gets a vendor neutral design that delivers the best phone, internet & managed IT services design so you get the best outcome for your users.
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This video uses the following ICTA (Information & Communications Technology Association) copyright protected checklist:
Internet
1. What Wired (Unmetered) Business Internet is Available?
2. What Wireless Business Internet is Available for Fail-over?
3. Modems should be in bridge mode
IT Services
1. Need a Firewall with at Least 2 Internet “WAN” Ports
2. Need a Firewall Manager to Maintain WAN Security/Failover,
3. Need a Managed POE Switch from WAN Vendor
4. Need Managed Guest & Secure WiFi NOT from Internet Carrier Modem
5. Need a List of All Hardware Plugged Into Switch/Patch Panel
6. Need a List of All Software Application Running on LAN
7. Know What Kind of LAN Cable You Have & Label Runs on Patch Panels
8. Have a LAN Manager Who Solves Computer Problems Past the Switch
9. Separate Electric Circuit, Surge Protection, Battery Backup, No Sprinklers & Computer Rack (for good circulation)
Phone Numbers, Phones (Desk, Soft & Mobile), Collaboration & Messaging
1. What Happens When Your Main Number is Called?
2. How Many People Need Phones? Main office, home office, mobile office
3. Call Routing – DIDs, Ring Groups, ACDs, Call Centers
4. Collaboration (audio, video, screen-sharing & recording)
5. Unified Messaging (Voicemail, transcriptions, IM, SMS)
6. Premises vs. Cloud Phone Systems (Copper, PRI & SIP dial tone)
7. Seat vs. Simultaneous Call Pricing
8. 911/e911, eFax & POTs Modems
9. Fire & burglar alarm lines
10. Inbound & outbound outage call rerouting
11. Hot-cut vs. Forward & Port (call path limits)
12. Zombie Old Phone Bills (who kills them?)
13. Business White & Yellow Page Listings
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