Learn how to navigate to create a managed services ticket.
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How to Create a BusinessDirect Managed Services Ticket | AT&T Business Center
In this short video, you’ll learn how to navigate to create a managed services ticket.
From the main Business Center page, go to the BusinessDirect Tools widget.
Choose Trouble Ticketing, then Report and Track Troubles.
Then select Report and Track Managed Services Troubles.
Choose Create ticket. Start with choosing the service.
In this example, we will choose AVPN-MANAGED.
Then search Asset Inventory by Service. In this example, we searched by country.
Drill down by city, state, or province, then address, and Search for Asset IDs.
Choose the asset requiring a ticket, then Save Asset ID to Ticket.
The asset attributes will be displayed.
Once your asset details are filled in, you may be asked if you want to start a self-diagnosis.
This will run in the background if you choose Yes. Fill in all other details marked with an asterisk.
You will be asked to fill out all of the required contact information.
In the Ticket Attributes section, choose the trouble type and answer the required questions about your incident.
The questions will vary depending on service type. Submit the ticket, then the ticket number will display.
Use that number in the View Ticket section to track the status, add notes to the log, or escalate the ticket if necessary.
If you requested a self-diagnosis, you’ll see a pop-up
message when completed, with a link to the results.
You can check results under Test Results, or follow the link in the e-mail you will receive.
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